If you already have Teamviewer Installed, it should appear as a blue icon on your desktop and may be labeled "Teamviewer 12", "SOS Button", or "Teamviewer 12 Host".

If you do not have teamviewer already installed, you may download it at get.teamviewer.com/lifelinechild.

If your version of Teamviewer displays a session code or ID and Password under Remote Control, please send this information to the person providing support.